Professional Summary

Recruiter-ready summary

Operations-focused professional with experience across emergency response, independent logistics, customer service, field service coordination, and hands-on technical workflow troubleshooting. Known for staying calm when plans change, following established processes, communicating clearly, documenting actions, and carrying work through to resolution or proper escalation. Comfortable learning unfamiliar systems and working independently in time-sensitive environments.

Why I Fit The Role

What Mainspring needs, what I bring

Requirements below are taken from the current posting and mapped honestly against real experience.

What the role requires

  • Monitor system alerts and notifications
  • Respond promptly to issues as they surface
  • Follow established troubleshooting protocols and flowcharts
  • Restart systems or escalate to senior staff
  • Keep detailed logs of alerts and actions taken
  • Resolve or escalate within the allotted time
  • Work independently overnight and on weekends
  • Learn electro-mechanical hardware systems
  • Multitask and prioritize competing issues
  • Communicate clearly across teams
  • Stay flexible when shift coverage changes

What I bring

Emergency response background (former EMT)

Rapid assessment, protocol-driven action, prioritizing under pressure, incident documentation, clear handoffs and escalation, and working nonstandard hours.

PARS drive-away operations

Independent logistics execution with route and schedule changes, time-sensitive pickups and deliveries, direct client communication, and adapting when travel or vehicle problems appear — all without constant supervision.

Wayfair Service Pro / independent service work

Appointment coordination, customer communication through schedule disruptions, practical field problem-solving, documenting service outcomes, and keeping customers informed.

FamiliFlo product build

Hands-on troubleshooting of SMS workflows, GoHighLevel webhooks, Supabase tables and edge functions, inbound/outbound message handling, logs, environment variables, and household-routing logic — testing failures and iterating until workflows executed correctly. Practical product/operations experience, not professional software engineering.

DriveCheck product build

Created and tested a workflow-focused web app for drive-away drivers to calculate trip economics, expenses, fuel costs, reimbursements, and job profitability. Demonstrates process thinking, user workflow design, QA and problem solving.

Self-employed and gig work over multiple years

Reliability, ownership, client service, self-managed scheduling, and solving problems without a manager standing over the shoulder.

Core Strengths

How the work gets done

  • Incident Response & Escalation

    Assess fast, act within protocol, escalate before a problem grows.

  • Monitoring & Troubleshooting

    Watch for what changed, isolate the failure point, verify the fix.

  • Operations & Logistics

    Time-sensitive movement of people, vehicles and information.

  • Documentation & Handoffs

    Clean records so the next shift starts informed, not guessing.

  • Customer/Client Communication

    Plain, timely updates — especially when the news is a delay.

  • Independent Night/Remote Work

    Comfortable owning a shift with no one else in the room.

  • Process Discipline

    Follow the flowchart first; improvise only where it is allowed.

  • Technical Aptitude

    Hands-on with dashboards, APIs, webhooks, logs and databases.

  • Prioritization Under Pressure

    Triage competing issues by impact and time sensitivity.

  • Continuous Improvement

    Turn recurring issues into better checklists and fallbacks.

Experience

Operations track record

PARS — Drive-Away Driver / Independent Operations Professional

Current
  • Execute time-sensitive vehicle movements against assigned pickup and delivery windows.
  • Coordinate transportation and delivery logistics across multiple stops and handoff points.
  • Adapt to cancellations, delays and route changes without losing the delivery commitment.
  • Communicate issues promptly to dispatch and clients so decisions get made early.
  • Independently manage multiple trip variables: routing, timing, fueling and paperwork.
  • Maintain accountability for assigned vehicles, condition reporting and client requirements.

Wayfair Service Pro — Independent Service Professional

  • Coordinate customer service appointments and confirm expectations before arrival.
  • Respond to schedule and availability changes on short notice.
  • Communicate delays and resolution options clearly and early.
  • Diagnose practical field issues and work the problem to a usable outcome.
  • Document service outcomes for a clean record of what was done and why.
  • Balance customer expectations against real operational constraints.

FamiliFlo — Founder / Product & Operations Builder

  • Designed and tested family operations workflows delivered through a web app plus SMS.
  • Troubleshot inbound/outbound SMS, webhooks, routing, database records and automated task/calendar execution.
  • Reviewed logs and test results to isolate failure points rather than guessing at causes.
  • Created QA scenarios covering edge cases and unexpected user input.
  • Focused on reliable execution with clear escalation and fallback behavior when an action could not complete.
  • Tools: Lovable, Supabase, GoHighLevel, webhook/API-based workflows (hands-on exposure).

DriveCheck — Founder / Product Builder

  • Built a practical workflow tool for drivers to evaluate trip profitability.
  • Translated real driver pain points into structured inputs and clear outputs.
  • Tested calculations, expense tracking and photo-assisted workflow ideas.
  • Iterated the interface based on usability and day-to-day operational needs.

Donald Martens & Sons — Emergency Medical Technician

  • Worked in time-sensitive emergency-response environments.
  • Followed medical and operational protocols as written.
  • Assessed changing conditions and adjusted priorities accordingly.
  • Communicated with patients, partners and receiving facilities.
  • Documented incidents accurately for continuity of care.
  • Made calm decisions and escalated care appropriately.

AmTrust — Mailroom / Operations Support

  • Handled internal mail and material flow.
  • Supported day-to-day office operations.
  • Maintained organization and accuracy in routine work.
  • Worked within established procedures.

Selected Project Case Study

FamiliFlo — SMS-first family operations

Problem

Family coordination breaks down when schedule updates live scattered across texts, calendars and different households.

Action

Designed an SMS-first workflow where users text natural-language requests to add or change events, tasks and lists. Worked through contact matching, household routing, inbound/outbound message handling, Supabase records, webhooks, logs, MMS/photo intake concepts, and QA cases for the ways real messages go wrong.

Operations Lesson

Reliable automation depends on monitoring, clear states, logging, safe fallbacks and escalation when an action cannot complete. That is exactly the discipline operations support work runs on: know what the system is doing, know when it stopped, and make sure a human is told in time to act.

Technical & Operations Toolkit

Tools, systems and work style

Operations

  • Incident response
  • Dispatch / logistics coordination
  • Scheduling
  • Documentation
  • Escalation
  • Customer support
  • Remote / independent work
  • QA & testing

Systems exposure

  • Dashboards (hands-on exposure)
  • Web apps (hands-on exposure)
  • SMS workflows (hands-on exposure)
  • Webhooks (hands-on exposure)
  • APIs (hands-on exposure)
  • Supabase databases (hands-on exposure)
  • GoHighLevel (hands-on exposure)
  • Lovable (hands-on exposure)

Work style

  • Detail-oriented
  • Methodical troubleshooting
  • Follow-the-process mindset
  • Adaptable
  • Clear written communication
  • Comfortable learning unfamiliar systems

Role Alignment Scorecard

An honest read on the match

Strong Match

  • Independent work
  • Incident response
  • Communication
  • Prioritization
  • Documentation
  • Schedule flexibility
  • Process discipline

Transferable Match

  • Dashboard monitoring
  • Troubleshooting software/hardware workflows
  • Dispatch / operations support

Learning Area

  • Mainspring's Linear Generator and electro-mechanical system architecture

I do not need to pretend I already know Mainspring's hardware; I need to show I can learn it quickly, follow the troubleshooting process, and know when to escalate.

Contact

Send Terence a message

Reach out about the Mainspring Energy nightshift role, a referral, or any operations opportunity. Messages land directly in the inbox.

Reliable when the handoff matters.

Night operations work is not about making noise. It is about noticing what changed, responding correctly, leaving a clean record, and making sure the next person has what they need. That is the kind of responsibility I am built for.

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